Ring Exchange
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Ring doesn't fit?
Order of operations:
1. We'll send you a new ring in your updated size.
2. You'll receive a return label in the mail with your new ring!
3. Simply swap out the rings, and use the label we sent you to ship your previous band back to us. Please keep your extra silicone band!
***For international orders:
Unfortunately there isn't a way for us to purchase shipping labels in your country. Please ship your return ring to our address as follows:
Thorum
4921 Van Dyke Rd. Lutz FL, 33558
Please read our Exchange Policy below before initiating your exchange.
Every Thorum ring includes a medical grade silicone band, a drawstring bag, and a unique walnut display box.
If you're not sure of your size, head on over to order yourself a Thorum Ring Sizer. This will be the most accurate way to find out your true ring size.
If you're in a pinch and need a faster way to size your finger, print out our instant paper ring sizer.
Not sure how a certain width will fit on your hand? Take a look at our Width Guide to help you make your decision.
We offer hassle-free exchanges for any reason for a nominal $25 restocking fee. This includes your return shipping, the cost to ship the new ring, repackaging, restocking labor, sanitizing, and hand-polishing.
Feel free to keep the silicone ring your original package includes, otherwise please include it in your exchange and we’ll ensure to swap it out for the appropriate size.
This is our exchange process:
1. Start by initiating your exchange by completing the purchase.
2. Wait for your new ring to arrive in the mail.
3. Package up the ring that does not fit and ship it back with the return label we will provide you.
4. Enjoy your new ring!
Original exchanges must be initiated within 30 days from the delivery date of original order. Subsequent exchanges must be initiated within 7 days of receiving the exchange.
The Thorum lifetime warranty protects you against everything and anything you can think of. We get it, we're people too and life happens, so we want to make sure your investment is protected.
That’s why every single Thorum creation, from our signature rings to our watches and necklaces, comes with this promise of lifelong protection.
We'll replace your original purchase one time with the same exact design as long as it's still available. If we no longer have that design, you're welcome to select a similar replacement that is the same value (or less).
View our Thorum Lifetime Warranty for more details.
We ship every order within 1 business day.
View our Care & Maintenance Guide for our best aftercare tips on how to keep your wedding ring looking like new.