Warrantied Ring Replacement

The replacement process was easy and the replacement ring arrived sooner than expected! It also came in a beautiful new box and came with an additional silicone band!

Absolutely stunning ring! Absolutely stunning customer service ! We couldn’t have asked for more

Thorum (formally Northbands) has incredible customer service. When there was a problem with a previous ring I had ordered, they follow-up immediate to send a replacement, even letting me change the model. Beautiful products and great customer service.

All I can say is simply incredible. If you are looking at staying away from a big box store this I the place to go. My husband is absolutely in love with his ring. He wanted so desperately to match to my white gold and rose gold engagement ring and Thorum (Northbands at the time) was one of the only places that offered masculine rose gold rings. He absolutely fell in love and enjoyed the silicone ring inclusion as he flies planes in the air force and gets a bit nervous to wear tungsten up in the air in case of injury. Fast forward 8 months later and my husband lost his precious ring in the ocean off the coast of Gulf Shores Alabama. He was absolutely devastated. He's one of those men that have difficulties getting over accidents and on top of it we were not in a place to be able to afford another ring right off the back. We cried then came to the conclusion that his beautiful ring ended up back in the ocean where our marriage began. I messaged Thorum hoping to the Hugh heavens that they were the same company that was previously northbands. Looking for the same ring my husband had and some information on a possible warranty. I wasn't expecting much but man I was blown away. Thorums customer service was incredible. They looked up my order number from Northbands and collected my information. Despite their warranty not covering accidents Caleb let me fulfill a warranty replacement out of the kindness of his heart and I cannot explain how much it meant to us. My husband needed a win so deeply. Life has been so stressful and human error happens. We would recommend Thorum to everyone we know not only for the amazing quality and beauty but the phenomenal humanistic connection and service. Thank you so much !!

This company's response time, and return policy made this a great experience. I appreciate it! The ring is beautiful and looks much more durable than the original ring we purchased. Thankyou for your help!

I had a great Experience with Thorum . The ring is beautiful and fits great. I had one little issue and it was handle promptly and professionally. Thank you Lucia A.

Great quality. love my ring.....had an issue customer service and turn around time was excellent. Thank you!!

I am happy that i have recieved a replacement on my ring.. I am just worried because my origonal ring didnt last a year and seperated apart...which i hope this replacement lasts longer...i hate to have paid high dollar for a ring that wasnt going to last...but i am going to put my trust in your product and the quality that you state your rings are manufactered at.

They quickly replaced my wedding band with a new one and also told me how to fix my ring.

I received my first ring and while I loved it, I ended up needing to replace it when the ring separated. I asked for help and got a response immediately guiding me through the replacement process. I have my new ring and not only does it look great but it is proving to be durable as well. Very pleased!

I received the M1 Garand ring so fast! It comes packaged so nicely. I did notice a small defect on the ring and reached out to Caleb. He responded right away with a replacement ring that was sent out immediately. I'm so pleased with the service and the quality of the ring!

Thorum is amazing! They took care of our issue super fast and provided care instructions for us to take care of the custom wedding band. They have wonderful products and I would recommend Thorum to anyone that is considering purchasing a wedding band for their groom. Their rings aren't in any way the same old run-of-the-mill traditional type male wedding band. Great craftsmanship is really special and each one is one of a kind. Not to mention but must be said the pricing is at very reasonable. Check them out I promise you- you will not regret it! : )

The ring we ordered is so unique and customer service was literally the best. We appreciate everything.

Had to warranty my Redwood ring since the wood inlay delaminated and opted for The Kratos. Could not be happier with it! Beautiful finish, super comfortable and great customer service in the replacement process.

The process of getting a replacement was easy and they even let me do it despite being just a little past the warranty period! The color of the wood inset is lighter than in my original but I think that's just to be expected given wood grain, etc. Appreciate how easy and quick this process was!

Beautiful ring, and wonderful customer service.

Rings are awesome! And the silicon ring that comes FREE is the most comfortable one I own. Customer service is flawless too. Really happy with this company and I recommend it to everyone I can.

I purchased a ring set for my wife & I. I had lost my ring & I had a replacement in less than a week. Great communication, awesome folks to deal with!

I had to get a replacement ring, I sent a picture of the ring and the next week I had the new ring on my finger. Definitely recommend getting a ring from here!!!

Amazing customer service!! Extremely friendly and understanding. A+ in every service category.

We LOVE your customer service!!! It’s a pleasant and refreshing change that you were able to accommodate us. Thanks again caleb and team

The replacent ring is doing the same thing it did before. It's wearing out of the color on the band

Replacement ring came very quickly and is still holding up. No complaints here.

We love my husband’s tungsten ring, it looks great with my delicate wedding ring, and customer service is outstanding.

My husband loves his wedding! Beautiful black and rose gold band that makes it stand out from tradition bands! North Bands also a one year replacement warranty which was so convenient after my husband needed to down size! Thanks North Bands!

Fantastic customer service!

It was disappointing that my question regarding the deer horn antlers fading. So while I did get another ring (thank you) I wonder if the same issue will occur. I gotta tell ya - it’s exceptionally poor customer service in this day and age to not provide a phone number so someone can have a voice to voice conversation. I put my phone number in my email and did not receive a call.

My other ring broke due to the glue separating. I let Northbands know via warranty form and within 45 minutes got everything setup to get a new one in the mail. Only cost me shipping. Great customer service and easy to submit a warranty request.

I can't sing the praises of Northbands enough. I bought my husband's wedding ring from Caleb back when they were called Anvil Ring Co. He was super helpful with sizing and got us the ring in a very short turn around. It was beautiful and my husband has loved it. The wood on the ring started to crack recently, so I reached out to them and they warrantied the ring for the price of shipping. They let us keep the old ring and sent us another one in a beautiful wood box along with another silicone ring. They also had an even faster turnaround this time - about a week. We are so impressed with the quality and craftsmanship that go into these rings. I could not recommend more!

My fiancé's ring had faded a bit in the year since we purchased it. I contacted Northbands and the customer service I experienced was TOP NOTCH. They got my replacement ring to me quickly and it only cost me shipping! I mean WOW. I will be a loyal customer for life from this experience!

We had a small issue with the wedding ring I purchased for my husband. I contacted Northbands and they emailed me back almost immediately! Customer service was extremely helpful and we absolutely love the ring! I couldn’t be happier!

Hey Caleb, der ring ist wieder sehr schön, zwar anders als das original, aber es ist ok für uns. vielen Dank für deine zuarbeit.

Northbands has been INCREDIBLE to work with. Friendly customer service, incredibly fast shipping, and of course, a beautiful and unique ring that my husband and I absolutely adore. Thank you, Northbands!

My replacement ring came super fast. I look forward to seeing how this one holds up, although the first one lasted a month before the epoxy finish on the ring started to chip and wear out. I'm hoping for better results..

Really appreciate my warranty replacement - word to the wise, you do need to wax your wood-lined ring or take it off when you wash your hands.

Lots of craftsmanship packed in a little wooden box. This was definitely not my last order from you. Thank you very much, keep up the good work and stay healthy!

Cool rings. Great customer service!

We purchased this ring for our wedding, and have loved it. After not knowing how to properly care for the ring the redwood insert had started to detach after less than a year. We contacted the customer service department, and had the best experience. Not only did they educate us on how to properly wax and care for the ring (and even tell us how to repair the damaged one) - they also sent us a brand new ring! And it was honestly the most pleasant experience. I couldn't recommend their products or this company more.

Had a problem with the first ring I ordered but customer service was very responsive. I received the new ring in just a few days and it was perfect.

The first ring i ordered for my husband was excellent but after a couple of months the inside came out and I used the warranty and they shipped another out and all I paid was shipping. Great customer service. Quick response

Amazing ring. Love the quality and details. Customer service is 5 star all the way. I don’t buy rings everyday but I’d definitely come here first when I do.

Can’t say enough good things about this company! We had an issue with the first ring I purchased for my husband after only a few months. I reached out to customer service with a photo and our concerns. The ring was under warranty and we were able to get a new ring shipped out right away! Super happy with Anvil Rings, now North Bands! Would highly recommend for anyone considering!

They were very quick to get us the new ring & they are very easy to work with!

Great and easy to deal with!

I ordered the original ring back in September of 2020. My fiancé absolutely loved it. However, we work in a setting in which we have to constantly apply hand sanitizer which wore down the bond on the ring causing the wooden insert to slip out. I reached out and not only did they immediately ship out a brand new ring, but they’re letting us keep the old ring with instructions on how to fix it as well as instructions on how to properly maintain the new ring. The customer service was above and beyond.

My husband is hard on his ring and within a year he had damaged his ring. (Nothing to do with the quality of these amazing rings, he just works with his hands and never wanted to take his ring off!) I contacted Caleb to see if there was anything he could do. Well, with our 1 year warranty we were able to pay for shipping and get the exact ring we had purchased for him!! Very fast shipping and awesome customer service, they messaged me back the very next day! Caleb even sent a black rubber ring for my husband to wear for work so that way his new ring didn’t end up like the other one! Thank you guys again for all your hard work and excellent customer service. If we need another ring we are definitely coming back!

Fantastic Shop, fantastic customer experience, would certainly purchase again

My husband really likes his ring!

Good customer service to send out another ring.

Phenomenal customer service and I love my ring! Will recommend to friends and family!

We initially purchased a rather expensive northbands ring based on the primarily stellar reviews. We received the ring, and within several months of removing it from the box, the exterior portion became completely detached from the interior portion of the ring. This ring was very rarely worn (my husband preferred the silicone band for work or any scenarios that might result in exposure to the elements - he literally would remove it to put on hand sanitizer). We contacted the company regarding the issue and they were very responsive and happy to send a replacement. We had to pay the shipping for the replacement, but that wasn’t a major issue for us. We received the ring quickly, but upon removing it from the box, we observed that the replacement ring was also broken. The exterior portion of the ring was spinning and not attached to the interior portion. Needless to say, we were incredibly disappointed and frustrated. Since having received the defective product, we have made repeated attempts to get in touch with the sellers throughout the week and have yet to receive so much as an acknowledgment. We support small business and the last thing I want to do is take the time to write a negative review, but it seems as though there are few other options left. If you are looking to spend a good chunk of money on a quality ring, I would suggest going elsewhere; not only because of the poor product quality, but also because of the even worse customer service.

This was a warranty replacement for my other ring. When I first had an issue I expected them to take my ring and repair it; instead they just sent me a whole new ring! The fit and finish is top notch, and I dont think they can be blamed for the first ring's issue. Customer service is A+ and I happily recommend them to everyone I know that is looking for a ring.

I ordered my warranty replacement ring on a Monday afternoon and it was in my mailbox before the weekend!!! Great customer service!!!!

This ring is awesome! My first ring got a little damaged due to me not properly caring, and they quickly sent a replacement with no hassle. the wooden holding case is a great touch too! Customer service was great as well

Excellent customer service, shipping and products.

Excellent customer service. My husband loves his ring!

Northbands, were fast to get back to me about replacing and shipping out a new ring after my wood inlay fell out of my ring. Also had some tips to up keep on the ring to prevent it from happening to my new ring.

I purchased my Hammered Titanium and Ironwood in a size 10 US / 6mm earlier this summer. The look, fit and finish was exceptional. I can also attest to the fact that their customer service is excellent. I will definitely be recommending Northbands to anyone in the market for a wedding band or ring.

The ring is fantastic! As is their customer service! I had a problem with my ring and they extremely quick with a response and a solution. Would definitely recommend to anyone looking for fine craftsmanship and quality service!

Couldn’t be happier. Close to a year after my purchase I had an issue with my wedding band and they took care of me 100%. Quick response, quick shipment and they even let me exchange for a different design than my original. Also, they let me keep the original and even provided information about how to fix it my self. Highly recommend to anyone looking.

Order a ring, had a few issues after only a few months. Contacted the company and because there is a 1 year warranty, they sent out a new ring a few days later. Very impressed with this company and their great service! We will buy from them again.

Bought this ring for my husband back in February for our wedding and it was perfect! There was a slight hiccup but the customer service was amazing and helped us immediately! Would recommend!!

Love love love these wonderful people. They were so generous and helpful when I needed to replace my ring. Love my new ring and highly recommend their shop.

Great customer service. Easy exchange process. Quality product. My husband loves his ring.

This was a replacement for a ring that we had the wooden inside come away from the metal. Not only did they replace it with no problems, but told us how to fix the broken one!! I love this company.

Quick replacement, beautiful and such amazing quality!

My fiance and I just love this ring. Northbands was so responsive to our concerns and it has been a pleasure working with them.

Cant recommend this company enough. We had a issue with our ring and they were more than happy to not only accommodate a speedy replacement, but also included a few gifts for our troubles! Absolutely beautiful gesture of outstanding customer service. Will recommend Northbands to anyone and everyone <3

My first issue had an issue, I think because it was too small and was rubbing too much. I really appreciated how quickly they sent a replacement thanks to their generous warranty policy!

Awesome experience all around. The ring is perfect and their customer service is excellent. 10/10 would recommend.

Beautiful Ring, great communication/service and fast shipping. This is my second ring (replacement) as there was an issue with the first one. Wood rings are gorgeous but require a bit of maintenance as opposed to plain metal rings. Also hand sanitisers are not good to wood, which is important to note during this time. So, while you may love the wood design, be prepared to take care of it!

I had an issue with my previous ring. I messaged the Northbands team via etsy. The response was quick and I was sent a link to the warranty page. Within 4 days I had the replacement ring. It is perfect. Amazing customer support and I would order from them again in the near future.

My girlfriend and I got these and love them. They're beautiful and wear well. I highly recommend them. In addition, the customer service and support from Northbands is second to none. I will absolutely order from them again.

Had an amazing experience with Northbands's customer support. They offered to replace my ring when it showed some damage. Quick to reply, helpful and so generous. Also very happy with the product. The ring is so elegant and cool at the same time. Good quality and great fit.

We are so thrilled with my wife’s wedding band! It’s sturdy and shiny, and we LOVE the whisky barrel look of the inside.

Absolutely amazing customer service!... BOTH times I needed it. Ring was too large the first time. No questions asked got me the new sized one over! Unfortunately it lost a fight with a garbage disposal (...gotta love kids) and they got working on a replacement right away! Amazing!

Very nice replacement! Thank you for the quick processing and the great result!

We love my husbands ring. We were big pains in the ass, because one was too big and one had some sharp edges and every time we were shipped out a new ring, to make sure it was the absolute best fit. Thank you for such amazing customer service and high quality products.

Wonderful experience working with Caleb. I had a problem and it was immediately resolved. Great looking men's ring. Thank you.

Good job. Got married 2/14/2020 and the wood insert came apart from titanium band. I notified Northbands and asked if I could get different material and pay the upgrade amount which was $60 more. They said they could only send me same ring. Either way, nice gesture to replace ring. Hind sight I would have ordered metal/gold style. Afraid the wood portion may come apart. Steer clear of wood material in rings. Thanks

Super timely and efficient! Love our ring. Thank you!

Caleb's work is amazing. My husband loved it!