Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Thorum.com (the “Site”) or Thorum LLC.

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. This also applies to any other customer who has visited our website, from any country on Earth.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at contact@Thorum.com or by mail using the details provided below: 

Thorum
Re: Privacy Compliance Officer

4809 Ehrlich Road | Suite 105 | Tampa, FL 33624

FAQ'S

Frequently Asked Questions

Here are some frequently asked questions. If you have a question about something specific that isn't listed, please use the contact form at the bottom of the page to email us directly.

FAQs

No, unfortunately we don't offer custom designs or sizing. We like to extensively test all designs with materials available in order to ensure utmost quality and durability.

No, we want to make sure you get your ring as quickly as possible. Additionally, we would not be able to offer exchanges or returns on custom engraved pieces.

If you do want your ring engraved once your Thorum ring arrives (metal materials only), many local jewelers will offer custom engraving for varying fees. 

We offer hassle-free exchanges for any reason for a nominal $25 restocking fee. This includes return shipping, repackaging, restocking labor, sanitizing, and hand-polishing. Two exchanges are permitted per ring purchase.

Feel free to keep the silicone ring your original package includes, otherwise please include it in your exchange and we’ll ensure to swap it out for the appropriate size. 

This is our exchange process: 

1. Start by initiating your exchange here.

2. Wait for your new ring to arrive in the mail.

3. Package up the ring that does not fit and ship it back with the return label we will provide you.

4. Enjoy your new ring!

Exchanges must be initiated within 30 days from the delivery date of original order.

Nope! We don't require you to send it back in order for us to send out the new size. We will ship out the new ring as soon as we can.

We recommend shipping the old ring back in the packaging we ship the replacement in.

Absolutely, we do offer an extended return/exchange policy for proposals. Please email our team before starting your return or exchange so that you can let us know in advance.

Extended policy offers 60 days for exchanges and 60 days for returns.

We want to ensure each customer is 100% satisfied with their ring purchase. If there is anything our helpful team can assist with, please reach out to them before initiating a return. 

 We also offer the option of ring exchanges if you find that it’s the design you’re not loving. 

If you are certain you’d like to return your ring, we offer easy returns for a $25 restocking fee. This allows us to process your return inventory and sanitize and hand-polish your ring upon return. Return shipping cost is at the responsibility of the customer. 

ALL RETURNS MUST BE INITIATED WITHIN 30 DAYS OF THE ORIGINAL PURCHASE DATE. 

Our warehouse team is working diligently to ensure quick shipping on each ring. We strive to package and ship your orders within 1-2 business days of receiving your order. 

Please visit our shipping page for shipping time estimations. 

We offer a free printable ring sizer for quick sizing, or we offer a more accurate jeweler-grade reusable plastic sizer here for just $10. 

Visit our sizing guide for more info on how our rings may fit your hand. 

Yes! Each Thorum ring includes a worry-free lifetime warranty. Visit the Thorum Warranty page for more details. If you have questions or concerns, always feel free to reach out to our team!

Contact us

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